You will need to restore some settings such as your preferred PDF viewer and client for email links. Tried it, renamed file to. Restarted Firefox, logged into Bill Pay. Set it up to download the data. This can occur when configuration of a new webserver is incomplete, but I have no idea whether that is the case with this vendor.
One way to inspect that header is before clicking the download link, open the Web Console in the lower part of the tab using either:. When you then click the link for the download, and cancel it, the URL should be listed in the console. If you click that, Firefox should display the request and response headers, and among the response headers you should be able to find the Content-Type sent by the server.
Or perhaps one isn't being sent at all? Google Chrome as a similar kind of console, there you would check the Network section, but I don't know the most convenient way to open it.
The downloads opened Excel was same version as expected Did noticed in the download Dialog box when the file was downloaded How do I tell Firefox that a. I don't see a scroll bar to look for it, so you might not have had the console opened before trying the link. Or maybe the link generates a new tab, which Firefox closes when it recognizes when it is a download.
In that case, you can access the information using the Browser Console. Click the Clear button at the top to remove unnecessary noise, then switch over to the page and try the download link again, then check the Browser Console for the URL.
Then you could click the URL to call up a dialog showing the request and response headers, and there look for Content-Type. I have attached an example. That said, I think the server must be set up correctly because it works on Firefox on other systems.
Do you have any content filtering add-ons or external software that might be altering how files are received from the server?? I performed another test, saved an Excel spreadsheet in. It open in Excel as a spread sheet. I verified and look for clues on my computer using Chrome and IE, could not get them to "fail". Doing some research, it appears I am not reading the file correctly from Bill Pay due to "character interpretation?
Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode. Both scenarios: A small dialog should appear. Click "Start in Safe Mode" not Refresh. As strange as this is, I have experienced one other problem in Bill Pay Service web site.
Making a change to a scheduled payment entry, always comes back with an error, however the actual change went through. Typically, these third-party add-ins do not interfere with Excel functionality.
However, some functions, such as saving a file can be affected. To test for and eliminate the possibility that a third-party Excel add-in or file is causing a "save" problem in Excel, try to save the file in Safe mode. To do this, follow these steps:. As Excel starts, press and hold Ctrl until you receive a message that resembles the following:. Excel has detected that you are holding down the Ctrl key.
Do you want to start Excel in safe mode? Open a new Excel workbook, and try to save it. If that works, try again to save the problem file. If the file now saves correctly, a custom add-in or a file that is located in an Excel startup location is most likely the cause.
You must locate and remove the add-in or the file to eliminate the problem. After you determine which add-in or file caused the problem, contact the vendor for additional information or an update that resolves the problem. For more information about Microsoft Excel safe mode, press F1 in Excel to open the Help menu, type safe mode in the Search box, and then select Search to view the topic. For more information about how to determine the folders that Excel uses during startup, and additional options to disable this functionality, see the following articles:.
When you save an Excel file, you must have the following permissions to the folder in which you are saving the file:. This error message is displayed if you try to make changes to a file to which you have only read permissions. This is because the administrator or the owner of the file has not granted you permission to edit the file. The process was interrupted while it tried to create a temporary file, possibly because of one of the following reasons:.
The original file is still intact. Unless your computer or workstation failed, the version of the file that contains your current changes is still open in memory. The process was interrupted while it was deleting the original file or renaming the temporary file. In this case, your original file is deleted although the temporary file may be readable. If your computer or workstation failed, use the temporary file. If the interruption was caused by something else, the version of the file that contains your current changes is still open in memory.
Save the file to an alternative drive. When you save to any medium, such as a hard disk, an external storage drive, or a network drive, you must make sure that the disk has sufficient free space to enable the file to save. If the destination does not have sufficient space, Excel cannot complete the "save" operation, and you receive the following error message:. When antivirus software is installed or is running, you may receive an error message when you try to save an existing workbook, but not when you try to save a new file.
You may receive the error message because some antivirus programs quickly scan any new files that appear on a computer. This scan can sometimes interrupt the Excel "save" process and may stop Excel from saving the file correctly. To check whether your antivirus software conflicts with Excel, temporarily deactivate the antivirus software, and then try to save the Excel file.
If you and a second user work concurrently on a shared workbook, you may receive an error message if you and the second user try to save the file at the same time. You receive an error message because Excel cannot save the file if another instance of Excel is saving the same file. For more information about this error message, see Unlock a file that has been locked for editing. If you try to save or open an Excel file, and the path of that file including the file name is more than characters, you may receive the following error message:.
For more information, see Error message when you open or save a file in Microsoft Excel: "Filename is not valid". For more information, see Description of the way that Excel saves files. For example, the local antivirus software locks the temporary file for scanning before the file can be renamed. Therefore, you should track all new software installations and updates. From navigation, to inserting cells, to calculating totals. There are many Excel functions and formulas that are useful for a wide range of tasks.
They can help you make your workflows easier and more efficient. Recovering Excel files can be time-consuming and nerve-wracking. Windows and the Excel application offer a wide range of options for recovering unsaved or overwritten Excel spreadsheets if the program crashes or you accidentally close it without saving.
Excel freezes and suddenly stops responding for a number of reasons. These can include problematic add-ins or other issues that are not caused by Excel itself, such as printer settings or issues with antivirus software.
With a real estate website, you can set yourself apart from the competition With the right tools, a homepage for tradesmen can be created quickly and legally compliant In some cases, the solution is simple : Open a blank document in Excel. Double-click the file you want to open. If the files are corrupted, you will be asked whether you want to repair the file or just extract data.
First try to repair the file. Corrupted Excel files can be immediately repaired upon opening. Excel file not opening: wrong file extension Excel has two different native file formats.
Problems opening Excel files on external drives Just like other Windows programs, Excel often has problems opening files on external drives. Now restart Excel by double-clicking the Excel file in the File Explorer. Advanced settings in Excel. Excel file opens in the wrong program If an Excel file opens in a spreadsheet program other than Excel, or if it opens in an application that cannot display the file, the file association is set incorrectly in Windows.
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