If you see an error on your Windows 10 computer or tablet that says There was a problem with this download. DL1-W It typically points to information stored on the device that needs to be refreshed.
Update the Netflix app. When the update is finished, try Netflix again. Uninstall and reinstall the Netflix app. Uninstall the Netflix app Note:. Update Windows. If you don't have the Play Store app, visit Google's support site for help. Select System , then select Advanced. Select System Update or Software Update. Scroll down to Diagnostics and tap Download.
If you got an error code that isn't on this list, contact Netflix Customer Service. If you don't see Netflix , check the Downloaded tab. If the above steps don't help, downloading may not be available on your device. Open the App Store and search for "Netflix. If you can't find the Netflix app in the App Store, go to the Apple support site for help.
If you still can't download TV shows or movies after updating the Netflix app, or if you already have the latest version of the Netflix app installed, downloading may not be available on your device. Downloading titles on a Windows 10 computer requires the latest version of the Netflix app, and is not supported in a browser. Select Settings.
Windows will check for updates. If it doesn't, select Check for updates. To download TV shows and movies, your computer needs to be on Windows Version or higher. Follow the steps below to check your Windows version. Under Windows specifications , check the Version number.
If the version number is below , your computer may be having problems updating Windows. Learn more about our use of cookies and your information. You can change your cookie preferences.
Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. To make sure you always have access to your downloads, we recommend remaining signed in to the Netflix app. Sign in to the Netflix app and select Downloads.
Find the title you want to watch and select Play. For TV shows, select a show, then tap Play next to the episode you want to watch. Downloaded TV shows and movies are available on the device that was used to download them and can be viewed from any profile in your account. Downloads will expire after a period of time , and some have a limit on how many times they can be downloaded per year. How to use 'Download Next Episode'. How to change the video quality of a download. My downloaded title says 'Expired.
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